Yello operates on a pre-order business model, sourcing authentic products from international suppliers after full payment is received.
● Orders are confirmed and placed only after full payment has been successfully received.
● Once an order has been placed with the supplier, cancellations or refunds cannot be accommodated except in exceptional circumstances.
● If an ordered product becomes unavailable or cannot be supplied, customers will be offered either a full refund or an alternative product of equal value.
● If a product is received damaged due to shipping or differs significantly from the confirmed order, customers must notify Yello within 48 hours of delivery with supporting photographs. Eligible claims will be reviewed and resolved appropriately.
● Delivery timelines provided are estimates and may vary due to customs clearance, international shipping, or other unforeseen circumstances.